Maintenance Request

Fast, Simple Maintenance Reporting with Tapi

At Ray White Complete Property Management, we use the Tapi maintenance portal to make reporting repairs as easy as possible for our tenants.

If something in your rental property needs fixing, simply submit your maintenance request through Tapi. You can describe the issue, upload photos or videos, and track the progress of your request from start to finish.

Providing clear information helps your property manager assess the problem quickly and arrange the right contractor without unnecessary delays.

What to Include in Your Maintenance Request

To help us respond promptly, please provide:

• A clear description of the maintenance issue
• The room or area of the property affected
• Photos or videos, if available
• Details if the problem is getting worse or may cause further damage
• Your preferred contact details and suitable times for property access

Urgent Maintenance

Some repairs need immediate attention. If the issue poses a risk to health or safety, could result in significant damage to the rental property, or affects an essential service, please contact Ray White Complete Property Management straight away using the emergency maintenance contact details provided at the beginning of your tenancy.

If there is an immediate risk to life or personal safety, call 111 immediately.

Submit Your Maintenance Request

Use the Tapi maintenance portal below to lodge your request.

Once your request has been received, your Ray White Complete Property Management team will review the details, keep you updated throughout the process, and work to have the maintenance completed as quickly as possible.

If you have any questions about your maintenance request or your tenancy, please get in touch with our friendly property management team in Blenheim. We’re here to help.